Responsible Gaming
at 99cbaji
Gaming should be entertaining, not a source of stress. 99cbaji is committed to providing a safe, fair, and controlled environment for all players in Bangladesh. Our responsible gaming tools put you in charge of your experience — every step of the way.
Playing Responsibly on 99cbaji
At 99cbaji, we believe that gambling is a form of entertainment — and like all forms of entertainment, it works best when it is approached with awareness, balance, and clear personal boundaries. Our responsible gaming framework is built around one core principle: every player deserves the tools and information they need to stay in control.
Player Safety First
Every product and feature on the 99cbaji platform is designed with player welfare as a priority. From registration through to daily play, our systems are built to detect unusual patterns and flag potentially at-risk behaviour for review by our trained support team.
Strict Age Verification
99cbaji enforces a strict 18+ age policy across all products — cricket betting, live dealer games, slots, Teen Patti, and all other categories. We verify player age at registration and reserve the right to request supporting documentation at any time to confirm eligibility.
Control In Your Hands
Our player protection tools — including deposit limits, session time-outs, cooling-off periods, and full self-exclusion — are available directly through your account settings. You do not need to contact support to activate them; they can be set instantly and take effect immediately.
No Targeting of Vulnerable Players
99cbaji does not direct promotional offers, bonus communications, or marketing messages at players who have activated self-exclusion, time-out features, or deposit limits. Once a responsible gaming tool is activated, the relevant marketing channels are immediately suppressed for that player account.
Trained Support Team
Our customer support team receives training in identifying and responding to signs of problem gambling. If you reach out to us with concerns about your gaming behaviour, you will be treated with empathy, confidentiality, and directed towards the appropriate tools and resources without judgement.
Secure Account Controls
All responsible gaming settings applied to your account — including limits and exclusions — are protected at the same security level as your account credentials. Requests to reduce a limit take effect immediately, while requests to increase a limit are subject to a mandatory waiting period to prevent impulsive decisions.
18+ Policy & Age Verification
99cbaji operates a strict minimum age policy. All players must be 18 years of age or older to register an account, place bets, or access any real-money gaming feature on the platform. This policy applies without exception to all game categories, promotional offers, and deposit methods.
How We Verify Age
At the point of registration, all players are required to confirm that they are aged 18 or above. This confirmation is a binding declaration. 99cbaji reserves the right to request documentary proof of age at any stage of the account lifecycle, including:
- Bangladesh National Identity Card (NID);
- Valid passport with visible date of birth;
- Any other government-issued photo identification document.
Where a player cannot confirm their age or where submitted documents are inconsistent, the account will be suspended pending resolution. Any winnings accumulated during a period of unverified age may be withheld pending verification.
Protecting Minors
If you share a device with family members who are under 18, we strongly recommend enabling parental control software on that device to prevent minors from accessing the 99cbaji platform. Please be responsible about where and how you access your account in shared household environments.
Age Restriction Summary
Minimum Age: 18 Years
No player under 18 may access any real-money feature on 99cbaji under any circumstances.
Verification on Demand
Age verification documents may be requested at any time, including at the point of withdrawal.
Account Suspension for Non-Compliance
Accounts failing age verification will be suspended and funds held pending resolution.
Parental Controls Recommended
If minors use shared devices, enable parental controls to block access to the 99cbaji platform.
Your Player Protection Toolkit
99cbaji provides a comprehensive set of responsible gaming tools that give every player direct, immediate control over their gaming activity. These tools are available free of charge, take effect without delay, and can be activated or adjusted directly from your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before they become active.
Session Time-Out
Set a maximum continuous session length. When your session limit is reached, you will be automatically logged out and prevented from logging back in until the time-out period has elapsed.
Cooling-Off Period
Take a short break from 99cbaji by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account remains accessible for viewing past activity but all betting and deposit functionality is suspended.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to block access to your account for a minimum of 6 months, or on a permanent basis. Once activated, this cannot be reversed within the chosen period.
Loss Limits
Cap the total amount you are willing to lose within a set time period. When your loss limit is reached, you will be unable to place further bets until the period resets, giving you a natural circuit-breaker against chasing losses.
Reality Checks
Enable on-screen reality check notifications that appear at regular intervals during your session, reminding you how long you have been playing and how much you have wagered. These prompts encourage mindful, informed gaming decisions.
Account Activity History
Review your full transaction history, session logs, and betting records at any time from within your account. Transparency about your own activity is a powerful tool for maintaining healthy gaming habits.
How to Self-Exclude from 99cbaji
Self-exclusion is the most comprehensive responsible gaming tool available on 99cbaji. It is designed for players who feel that a complete break from gambling is the right course of action. The process is straightforward and our support team will guide you through each step with care and without judgement.
Contact Our Support Team
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number or email address in the message body so we can locate your account quickly.
Choose Your Exclusion Period
Specify whether you want a 6-month exclusion, a 12-month exclusion, or a permanent (indefinite) exclusion. Our support team will explain the implications of each option and confirm your choice.
Identity Verification
To protect your account, we will verify your identity before activating self-exclusion. This ensures no third party can activate exclusion on your account without your knowledge.
Immediate Account Suspension
Once confirmed, your account access is suspended immediately. All marketing communications are stopped. Any pending bets placed before exclusion was activated will be settled normally, and your remaining account balance will be returned to you.
End of Exclusion Period
At the end of your chosen exclusion period, your account will not automatically reactivate. You must make a proactive, written request to reinstate access. A further 7-day cooling-off period applies before reinstatement is processed, giving you additional time to reflect.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling behaviour that has moved from entertainment into a problematic pattern. If you identify with several of these signs, we encourage you to use our responsible gaming tools and reach out for support.
Managing Your Budget on 99cbaji
Keeping gambling affordable starts with setting clear financial boundaries before you play. 99cbaji's deposit and spending limit tools make it easy to define exactly how much you are comfortable wagering over any given time period, and to enforce those boundaries automatically so you do not have to rely on willpower alone.
Daily Limit
Set the maximum amount you can deposit into your 99cbaji account within any single calendar day. Resets automatically at midnight Bangladesh Standard Time (BST, UTC+6).
Weekly Limit
Cap your total deposits over a rolling 7-day period. Useful for players who want a broader spending boundary rather than managing day-by-day constraints.
Monthly Limit
Define a maximum deposit amount for a full calendar month. Ideal for players on a fixed monthly entertainment budget who prefer to set limits once and forget about them.
Loss Limit
Set a ceiling on total losses within a defined period. Once your net loss reaches the limit, your account will prevent further betting until the period resets — stopping loss-chasing before it starts.
Where to Get Help
If you feel that gambling has become a problem — for you or for someone you know — professional support is available. Below are some of the types of organisations and resources that provide confidential help for problem gambling and related mental health concerns. Reaching out is the most important step you can take.
Mental Health Helplines
Bangladesh has a growing network of mental health support services. The National Mental Health Institute (NIMH) in Dhaka provides outpatient counselling services. Kaan Pete Roi is a Bengali-language emotional support helpline operating across Bangladesh. If you are in crisis, please contact emergency services immediately.
Counselling & Therapy
Cognitive behavioural therapy (CBT) has strong evidence behind it as an effective treatment for problem gambling. Many registered counsellors and clinical psychologists in Dhaka, Chittagong, Sylhet, and Khulna offer either in-person or online sessions. Your primary care physician can provide a referral.
Family & Community Support
Problem gambling affects not just the individual but everyone around them. If a family member is struggling, community health workers and social welfare organisations across Bangladesh can provide guidance on how to support a loved one while protecting your own wellbeing.
Self-Help Resources
Gamblers Anonymous and similar peer-support organisations operate internationally and provide free self-help resources — including guided workbooks, online forums, and step-based recovery programmes — that can complement professional therapy and be accessed from anywhere in Bangladesh.
Financial Counselling
If problem gambling has led to financial difficulty, speaking to a qualified financial counsellor can help you develop a structured plan for managing debt and rebuilding financial stability. Several NGOs in Bangladesh offer free financial literacy and debt counselling services.
99cbaji Direct Support
Our own support team is trained to respond to responsible gaming concerns with care and urgency. We can immediately activate any protection tool on your account, provide information about external resources, and escalate your case to a senior welfare officer if required. Contact us at [email protected] any time.
Need Help? We Are Here
Whether you want to activate a protection tool, discuss a concern about your gambling habits, or simply ask a question about how our responsible gaming features work, our support team is available around the clock, every day of the year. All responsible gaming enquiries are handled with complete confidentiality.
Email Support
Send your responsible gaming request or question to our dedicated support address. We respond to all responsible gaming emails within one hour, 24 hours a day, Bangladesh Standard Time (BST, UTC+6).
Response within 1 hour · Available 24/7
Live Chat
Use the live chat feature available within your 99cbaji account to connect instantly with a support team member. For responsible gaming requests, type "Responsible Gaming" at the start of your message to be routed to our trained welfare team.
Instant connection · No waiting queue for welfare requests
Welfare Officer
For complex cases or ongoing support needs, you can request to be assigned to a dedicated welfare officer who will manage your responsible gaming case personally and follow up with you over time.
Subject line: "Welfare Officer Request"
Explore 99cbaji Responsibly
When played within your means and with clear limits in place, 99cbaji offers a world of entertainment — from live cricket betting to slots, Teen Patti, and live dealer tables. Play smart, play safe. 18+ only.